1. Services Provided

VetLetters.com provides medical record analysis, claim support documents, and letter drafting services for veterans. We are not the Department of Veterans Affairs (VA), a Veterans Service Organization (VSO), or a law firm. We do not provide legal representation.

2. No Guarantee of Outcomes

We cannot guarantee approval of your VA claim, rating percentage, or retroactive pay. We provide analysis and drafting support to strengthen your case, but final decisions are made solely by VA.

3. Fees and Payments

• All services are billed at flat rates listed on our website.
• Payment must be made in full before services are delivered.
• All sales are final. No refunds once analysis or letter drafting has begun.

4. Your Responsibilities

You are responsible for submitting your claims and evidence to VA. You agree that the information and records you provide are accurate and complete. You are responsible for safeguarding your VA login, medical records, and private information.

5. Limitation of Liability

VetLetters.com, its owners, and contractors are not liable for claim denials, rating decisions by VA, or any financial, medical, or legal consequences related to your use of our services.

6. Intellectual Property

All site content, templates, and reports are property of VetLetters.com and may not be resold, republished, or distributed without permission.

7. Changes

We may update these Terms at any time. Continued use of the site means you accept the changes.

8. Contact

Questions? Email: contact@vetletters.com